At MakeNdecor, we understand that sometimes you may want to exchange a product. Please review our exchange policy below.

📦 Exchange Eligibility

We allow exchanges under the following conditions:

• The product delivered is damaged, defective, or incorrect
• Exchange request is raised within 24 hours of delivery
• The product is unused, unassembled, and in original packaging

🔄 Exchange for Preference (Size/Design Change)

• Exchanges for size, color, or design preference are allowed only for standard products
• Requests must be made within 24 hours of delivery
• Approval is subject to product availability

Note: Price differences will be adjusted:

• If the new product costs more → customer pays the difference
• If it costs less → balance may be issued as store credit (or refund at our discretion)

🚫 Non-Exchangeable Items

• Custom-made or made-to-order furniture
• Used, damaged (after delivery), or altered products
• Items without original packaging
• Products purchased under clearance or special sale (unless defective)

📸 How to Request an Exchange

1. Contact our support team within 24 hours of delivery
2. Share order ID and product details
3. Provide photos/videos (if damaged or incorrect item)

Our team will review and confirm eligibility within 2–3 business days.

🚚 Pickup & Delivery

• Once approved, we will arrange a pickup of the original product
• After quality check, the replacement product will be shipped
• Delivery timelines depend on product availability and location

💰 Exchange Charges

• Free exchange for damaged or incorrect items
• For preference-based exchanges:
  
  • Pickup and re-delivery charges may apply
  • Additional charges depend on location and product size

⚠️ Important Notes

• Product must be packed securely for pickup
• Exchange will be processed only after successful inspection
• Make sure the product is not used or installed before requesting exchange

📞 Contact Us

For exchange requests:

Email: support@makendecor.com